About Us Ombudsman
Functions:Profile of Ombudsman and Staff:
To receive Representations, consider such Representations and facilitate settlement by agreement, through conciliation and mediation between the Licensee and Complainant, and pass an order in accordance with these Regulations where such conciliation is not reached.
On receipt of information from the Forum regarding non-compliance of the Forum’s order by Distribution Licensee, the Ombudsman shall initiate proceedings for implementation of Forum’s order by the Licensee.
The Ombudsman shall in the first instance act as counsellor and mediator in matters which are the subject matter of the Representation.
Profile of Ombudsman and Staff:
Name:Shri S.R.Pandey, Electricity Ombudsman
Notification: English & Gujarati
Name: Shri B.J. Shah
Designation: Staff Officer, Public lnformation Officer for Office of the Electricity Ombudsman
Name: Shri M.U. Dave
Designation: Junior Assistant cum Computer Operator