About Ombudsman

About Ombudsman

About Us Ombudsman

Functions:

Profile of Ombudsman and Staff:

To receive Representations, consider such Representations and facilitate settlement by agreement, through conciliation and mediation between the Licensee and Complainant, and pass an order in accordance with these Regulations where such conciliation is not reached.

On receipt of information from the Forum regarding non-compliance of the Forum’s order by Distribution Licensee, the Ombudsman shall initiate proceedings for implementation of Forum’s order by the Licensee.

The Ombudsman shall in the first instance act as counsellor and mediator in matters which are the subject matter of the Representation.

Profile of Ombudsman and Staff:

Name: Shri D.K. Raval

Designation: Electricity Ombudsman by Gujarat Electricity Regulatory Commission

Email:ombudsman@gercin.org

Name: Shri B.J. Shah

Designation: Staff Officer, Public lnformation Officer for Office of the Electricity Ombudsman

Email:so.ombudsman@gercin.org

Name: Shri K.B. Darji

Designation: Stenographer

Name: Shri M.U. Dave

Designation: Junior Assistant cum Computer Operator