Consumer Regulations

Sr.No. Regulations Date Notification Download
1 GERC (Consumer Grievances Redressal Forum and Ombudsman) Regulations, 2019 30-09-2019 2 of 2019
Statement of Reasons 27-09-2019
Direction given to DGVCL, MGVCL, PGVCL, UGVCL & TPL-D (A) in accordance with Clause 2.3 of the GERC (CGRF & Ombudsman) Regulations, 2019 for establishment of one more number of CGRF in their license area. 14-10-2019 -
Determination of remuneration to the Chairperson and Independent Member of the CGRFs w.e.f. 01.01.2020 in accordance with Clause 2.11 of the GERC (CGRF & Ombudsman) Regulations, 2019 14-10-2019 -
Establishment of sitting bench at Rajkot in accordance with Clause 3.2 of the GERC (CGRF & Ombudsman) Regulations, 2019 for performing the functions of the Ombudsman w.e.f. 01.01.2020. 14-10-2019 -
2 Standard of performance of Distribution Licensee 31-03-2005 10 of 2005
3 Security Deposit 31-03-2005 8 of 2005
First Amendment (Repealed) 02-08-2010 5 of 2010
Second Amendment 15-07-2015 3 of 2015
4 Licensee Power to Recovery of Expenditure incurred in providing supply and other miscellaneous Charges 31-03-2005 9 of 2005